| Document available to download | Size (kB) |
| Other documents (Available after expression of interest) |
| Appendix A - Tender evaluation.pdf |
| Appendix B - Additional Information.pdf |
| Appendix C - Negotiation plan.pdf |
| Appendix D - Template for the tenderers comments to the tender documents.xlsx |
| Appendix E - Tender letter.docx |
| Appendix F - Notification of processing of personal data.docx |
| Appendix G - Letter of Commitment.docx |
| Appendix H - Consortium Declaration.docx |
| Appendix I - Solemn declaration concerning sanctions against Russia.docx |
| Appendix J - Overview of evaluation of the Award Criterion.pdf |
| Appendix K - Contact list for users of Data Room.xlsx |
| Appendix L - Non-Disclosure Agreement Tenderer.docx |
| Appendix M - Non-Disclosure Agreement Tenderers Employees.docx |
| Appendix N - Scenarios for Volume Baseline.xlsx |
| Master Agreement (ITO).docx |
| Schedule 1.1 - Definitions and Interpretation.pdf |
| Schedule 1.2 - Service Recipients.pdf |
| Schedule 2.1 - Transition and Transformation.docx |
| Schedule 2.1.1 - Transition Handbook.docx |
| Schedule 2.1.2 - Transition Plan.docx |
| Schedule 2.1.3 - Current and Planned Projects.docx |
| Schedule 3.1 - Supplier's Executive Solution Description.docx |
| Schedule 3.2 - Cross Functional Services.pdf |
| Schedule 3.2.1 - Standardised Service Requests.xlsx |
| Schedule 3.2.2 - ITSM Tool Data Model.pdf |
| Schedule 3.2.3 - Projects.pdf |
| Schedule 3.2.3.1 - Project Order Form.pdf |
| Schedule 3.2.4 - Documentation.pdf |
| Schedule 3.2.5 - Technology and Refresh.pdf |
| Schedule 3.2.6 - Environmental requirements.pdf |
| Schedule 3.2.A - Solution Description (Cross Functional Services).docx |
| Schedule 3.3 - Cloud Engineering.pdf |
| Schedule 3.3.A - Solution Description (Cloud Engineering Services).docx |
| Schedule 3.4 - Cloud Operations and Data Centre Services.pdf |
| Schedule 3.4.A - Solution Description (Cloud Operations and Datacenter Services).docx |
| Schedule 3.5 - SAP Services.pdf |
| Schedule 3.5.A - Solution Description (SAP Services).docx |
| Schedule 3.6 - Network Services.pdf |
| Schedule 3.6.A - Solution Description (Network Services).docx |
| Schedule 3.7 - End User Computing.pdf |
| Schedule 3.7.A - Solution Description (End User Computing Services).docx |
| Schedule 4.1 - Service Levels.pdf |
| Schedule 4.1.1 - Service Level Targets.xlsx |
| Schedule 4.1.2 - Service Credit Model.pdf |
| Schedule 5.1 - Governance.pdf |
| Schedule 5.1.1 - Roles, Forums and Reports.docx |
| Schedule 5.1.2 - Key Personnel.docx |
| Schedule 5.2 - Contract Change Procedure.pdf |
| Schedule 6.1 - Pricing Model and Charges.pdf |
| Schedule 6.2 - Price Book.xlsx |
| Schedule 6.3 - DSB Volume Baseline.xlsx |
| Schedule 6.4 - Financial Responsibility Matrix.xlsx |
| Schedule 7.1 - Security and Preparedness.docx |
| Schedule 7.1.1 - Solution Description - PAM.docx.docx |
| Schedule 7.1.2 - Solution Description - SOC-SIEM.docx.docx |
| Schedule 7.1.3 - Supplier's Transfer Impact Assessment (TIA).docx |
| Schedule 7.1.4 - PAM Solution Licence Terms.docx |
| Schedule 7.2 - Locations and Sub-Suppliers.docx |
| Schedule 7.3 - Data Processing Agreement.docx |
| Schedule 7.4 - Audit and Records.pdf |
| Schedule 8.1 - Termination Services.pdf |
| Schedule 9.1 - Due Diligence Materials.pdf |
| Schedule 9.2 - Mergers and Acquisitions Assistance.pdf |
| Schedule 9.3 - Guarantees in Favour of DSB.docx |
| Schedule 9.4 - Insurance Requirements.pdf |
| Schedule 9.5 - Fast-Track Dispute Resolution.pdf |
| Tender specifications.pdf |